Sales and Refunds

The full legal language lives in our Terms of Use, Section 5. This page is just the plain-language summary.

We want you to be satisfied with Wrangler. If something's not working for you, reach out and we'll make it right.

Here are some entirely normal reasons people ask for a refund:

• • It didn't fit into your workflow the way you hoped.
• • You bought a second license by mistake.
• • Something about it just didn't click for you.
• • You gave it a real shot and it's simply not useful to you.
• • Or, no reason at all. You don't owe us an explanation.

If any of that sounds like you, contact Support within 30 days of your purchase and we'll refund you. We're a small team, so a person actually reads every request, but we're not looking for reasons to say no. The default answer is yes.

One practical note: once a refund goes through, we deactivate the license tied to it, so it stops unlocking unlimited wrangles. The app itself isn't taken away, though. It returns to free demo mode in the same state it was in before you bought: if you had 6 of your 10 free wrangles left when you purchased, you'll have those 6 again. Demo wrangles you had already used don't come back. Either way, you're never locked out of your own footage or past reports.

Refunds are issued back to your original payment method through Stripe. How long it takes to show up on your statement depends on Stripe and your bank, not us.

Prices may change over time, but a price change never affects a license you've already purchased.

Questions before you buy, or about an existing order? Visit our Support page and we'll help you out.