Media Card Wrangler Privacy Policy

This Privacy Policy explains how Wrangler Software LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with Media Card Wrangler, a macOS desktop application (the “App”), and our website (the “Site”). It applies to visitors of the Site, purchasers of the App, and users of the App's licensing and support features.

Media Card Wrangler is designed to organize media files that already exist on a user's own copied camera-card folders, entirely on the user's local Mac. The App's core file-organizing function does not transmit a user's media, file names, or folder contents to us. The sections below describe, specifically, the limited circumstances in which information is collected.

1. Information We Collect

1.1 Purchase and Billing Information

Purchases through Stripe Managed Payments are sold and processed by the merchant of record identified at checkout and on your receipt, currently Sold through Link, LLC. The merchant of record independently collects and processes payment credentials, billing information, transaction data, fraud-prevention information, and applicable tax information under its own privacy notice. We do not receive or store your complete payment-card number or security code.

We receive and store information associated with the order, which may include your name, email address, billing address, country or region, order and transaction identifiers, purchase date, product or license purchased, amount paid, taxes, currency, refund status, and payment-dispute status. We use this information to issue and administer licenses, maintain transaction and tax records, respond to support inquiries, prevent fraud, and process or reconcile refunds and disputes.

1.2 License and Activation Data

Media Card Wrangler uses a license-key system to verify that a copy of the App is properly licensed. The App contacts our license server when you activate or deactivate it on a Mac, when you view or release the Macs on your license, when you ask the App to recover a license, and, while a license is active on that Mac, to validate it: at launch, when you return to the App after a few minutes away, and at least once a day while it stays open. If you use the App in demo mode without a license key, it contacts our license server only if you ask it to recover a license. Depending on the request, the App sends:

• • Your license key
• • A salted, hashed (non-reversible) identifier derived from your Mac's hardware identifier
• • The computer name macOS reports for that Mac (for example, "Jane's MacBook Pro"), so you can tell your Macs apart
• • Your macOS version and App version
• • The versions of the Terms of Use and Privacy Policy you accepted in the App
• • The email address you enter when you ask to recover a license
• • The request itself and its timestamp

For each Mac on your license, we store its hashed identifier, computer name, macOS and App versions, when it was first activated, when it last checked in, when it was deactivated, and which versions of the Terms of Use and this Policy it accepted and when we recorded them. We use this information to enforce the per-license activation limit (currently up to two Macs per license), to confirm your license covers the App's major version, to show the Macs on your license in the App so you can release one, to keep a record that you accepted our Terms of Use and this Policy, and to support license recovery if you lose your license key. Anyone who has your license key can see the names of the Macs activated on it.

We do not receive your Mac's serial number or hardware UUID; the App sends only a salted hash of it. Like any web request, these requests include your IP address. Our server uses it briefly, in memory, to limit how often requests can be made, and does not store it in our license database.

The computer name may contain your real name or other personal information, depending on how your Mac is configured. It is used to help distinguish activated Macs. Anyone who has your license key may be able to view the names of Macs activated on that license. You should protect your license key from unauthorized access.

1.3 Diagnostic Reports You Choose to Send Us

Each time you run a “wrangle” with the App, the App writes a human-readable report and a JSON “undo receipt” describing what the App did to that media card. These files are written locally to your own Mac and are not automatically or routinely transmitted to us.

If you contact us for customer support and choose to share a wrangle report or undo receipt with us (for example, by attaching it to a support email), we will receive and use that file solely to diagnose and resolve the issue you reported. You are in control of whether this information is ever sent to us; the App does not send it on your behalf without your action.

1.4 Support and Correspondence

If you email us for support, license recovery, or other inquiries, we collect the information you provide in that correspondence, including your email address, the content of your message, and any attachments you choose to include (such as a wrangle report, as described in Section 1.3). We use this information to respond to you and to maintain a record of support interactions.

Support email is stored in a support-ticket system we operate so that we can track and respond to inquiries. That system reads messages from our business email account and stores a copy of each message, including the sender's name and email address, the subject and body of the message, any attachments, and the dates of the correspondence, together with the status labels and internal notes we add while handling the request. Our email account remains the primary record; the ticket system holds a copy. Only messages addressed to our support address, or that form part of an existing support conversation, are stored in it; other mail in our account is not.

1.5 Website Usage Information

The Site does not use analytics, tracking pixels, advertising cookies, or similar tracking technologies. We do not set cookies on visitors to the Site. (The separate administrative area we use to manage licenses sets a session cookie, but that area is not accessible to visitors.) If we ever add analytics, we will update this Policy first to describe what is collected, the provider used, and the purpose, along with any applicable consent mechanism.

1.6 Software Update Checks

The App uses the open-source Sparkle framework to check for new versions. If you allow automatic update checks (the App asks during first launch, with automatic checks selected unless you clear the box), or when you choose Check for Updates manually, the App contacts our update feed to see whether a newer version is available. The update feed and the update downloads are hosted on GitHub, so these requests go to GitHub's servers and are subject to GitHub's privacy policy; like any web request, they include your IP address and standard request metadata such as the App version and macOS version. We do not operate the update server, we do not receive analytics from it, and update checks do not transmit your name, email, license key, or any information about your files. The App does not use Sparkle's optional system-profile reporting. You can decline or turn off automatic update checks at any time and still update manually.

1.7 Download Link Requests

Media Card Wrangler runs only on macOS. If you visit our download page from a phone or tablet, the Site offers to email you a link to that page so that you can download the App later from a Mac. Using this feature is optional; you may copy the link yourself instead, and we collect nothing if you do.

If you choose to use it, we collect:

• • The email address you enter
• • The IP address from which the request is made

We use the email address only to send you a single message containing the download link. We use the IP address, together with the email address, to enforce rate limits that prevent this feature from being used to send unwanted email to other people.

We do not add addresses submitted through this feature to any mailing or marketing list, and we do not send promotional or follow-up messages to them. The message is delivered by our email service provider as described in Section 4.1. Both the email address and the IP address are automatically deleted within 24 hours of the request, once they are no longer needed for rate limiting.

2. Information We Do Not Collect

To be clear about the boundaries of what Media Card Wrangler does, we want to be specific about what we do not collect:

• • We do not collect, view, transmit, or have access to your media files, footage, photos, or audio recordings. All file-organizing operations performed by the App happen locally on your Mac.
• • We do not collect the names, folder structures, or contents of files on your camera cards, except where you voluntarily include such information in a wrangle report you choose to send us for support.
• • We do not collect your full payment card number or banking credentials; these are handled exclusively by Stripe.
• • We do not sell personal information.

3. How We Use Information

We use the information described in Section 1 for the following purposes:

• • To deliver, activate, and license the App
• • To process purchases, send order confirmations, and handle billing questions and refunds
• • To provide customer support, including diagnosing issues using information you voluntarily share with us
• • To detect and prevent fraud, license misuse, or violations of our license terms
• • To communicate with you about your purchase, license, or support request
• • To maintain and improve the App and the Site
• • To comply with legal obligations, such as tax and financial recordkeeping

Where EEA or UK data-protection law applies, we process order, license, activation, validation, refund, and support information as necessary to perform our contract with you. We retain transaction, tax, accounting, and compliance information to satisfy legal obligations. We rely on legitimate interests to prevent fraud and license abuse, secure our services, enforce rate limits, maintain support records, diagnose problems, and establish or defend legal claims, except where those interests are overridden by your rights. We rely on consent only where we specifically request it for an optional purpose.

4. How We Share Information

We do not sell your personal information. We share information only in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• • Stripe, Inc., for payment processing and billing
• • Our license-management infrastructure provider(s), which host the database used to issue, validate, and track license activations
• • Our database hosting provider, which hosts the database in which support correspondence and support-ticket records are stored
• • Our business email provider, which hosts the account that receives support correspondence
• • Email service providers used to deliver license keys, order confirmations, support correspondence, and download links requested from the Site

These service providers are authorized to use your information only as necessary to provide their services to us and are subject to their own privacy and security obligations.

4.2 Legal Requirements

We may disclose information if required to do so by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or security issues.

4.3 Business Transfers

If Wrangler Software LLC is involved in a merger, acquisition, financing, or sale of business assets, information we hold may be transferred as part of that transaction, subject to the protections described in this Policy.

4.4 With Your Consent

We may share information for other purposes with your explicit consent, such as when you choose to send us a wrangle report or undo receipt for support purposes.

5. Data Retention

• • Purchase and billing records are retained for seven years after the applicable transaction to comply with tax, accounting, financial-recordkeeping, dispute-resolution, and other legal obligations.
• • License and activation records are retained for as long as the license remains valid and for up to two years afterward. Raw computer names associated with deactivated devices are deleted or anonymized within 90 days after deactivation. Hashed device identifiers and activation history may be retained for the duration of the license and for up to two years afterward to administer licenses, process license-recovery requests, prevent fraud or abuse, and resolve disputes.
• • Support correspondence and support tickets, including any voluntarily submitted wrangle reports or undo receipts, are retained for three years after the applicable support ticket is closed. Diagnostic attachments—including wrangle reports, undo receipts, logs, screenshots, and similar files voluntarily submitted to us—are deleted or anonymized within 90 days after the support ticket is closed, unless longer retention is reasonably necessary to resolve an ongoing dispute, comply with law, or establish, exercise, or defend legal claims. These periods apply to copies maintained in our support-ticket system.
• • Reports and undo receipts are written into the folder being organized on the local, external, network, shared, or cloud-synchronized drive holding that folder. They may contain full file paths and file or folder names. If the folder is located on shared or synchronized storage, other persons or the applicable storage provider may be able to access them.
• • Download-link requests, including the email address and IP address submitted to receive a download link, are automatically deleted within 24 hours after the request. They are used and retained only as necessary to send the requested message and enforce anti-abuse rate limits.
• • Records showing your acceptance of the Terms of Use or acknowledgment of this Privacy Policy are retained for the duration of your license and for the applicable limitations period afterward, as reasonably necessary to document consent, resolve disputes, and enforce our agreements.
• • When an applicable retention period expires, we delete or anonymize the information unless continued retention is required or permitted by law or is reasonably necessary to address an unresolved dispute, prevent fraud or abuse, or establish, exercise, or defend legal claims. Information may remain temporarily in secure backup systems until deleted or overwritten through our ordinary backup cycle.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect the information we hold from unauthorized access, disclosure, alteration, or destruction. License and activation data is stored in a database accessed only as necessary to operate our licensing service. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, which may include the right to:

• • Request access to the personal information we hold about you
• • Request correction of inaccurate information
• • Request deletion of your information, subject to our legal and legitimate business retention needs
• • Object to or restrict certain processing of your information
• • Request a copy of your information in a portable format

To exercise any of these rights, contact us at support@mediacardwrangler.com. We will respond in accordance with applicable law. You may also deactivate a Mac from your license at any time from within the App, and you control whether any wrangle report or undo receipt is ever shared with us.

You may also have the right to withdraw consent, object to processing based on legitimate interests, restrict processing, and lodge a complaint with the data-protection authority where you live or work or where you believe an infringement occurred.

We may need to verify your identity before fulfilling a request. You will not be discriminated against for exercising an applicable privacy right. If we deny a request, we will explain the basis for the denial and any appeal or complaint right required by applicable law.

8. Children's Privacy

Media Card Wrangler and the Site are intended for professional and prosumer use by editors, DITs, videographers, and similar users, and are not directed to children. We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us at support@mediacardwrangler.com so we can take appropriate action.

9. International and Out-of-State Users

Wrangler Software LLC is based in Michigan. Michigan does not currently have a comprehensive consumer privacy statute, but customers in other states or countries may be entitled to additional rights under the laws of their own jurisdiction. If you access the Site or App from outside Michigan, your information may be transferred to, stored, and processed in Michigan or other locations where our service providers (including Stripe) operate. By using the App or Site, you understand that your information may be transferred to these locations. Where personal information is transferred to a country not recognized as providing an adequate level of protection, we rely on an approved safeguard where required, such as the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or another legally recognized mechanism.

10. Third-Party Links and Services

The Site or App may contain links to third-party websites or services, including Stripe's checkout pages. This Policy does not apply to those third-party services, and we encourage you to review their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the App, or applicable law. If we make material changes, we will update the “Effective Date” above and, where appropriate, provide additional notice. We encourage you to review this Policy periodically. We maintain prior versions of this Policy so that the version presented to you can be identified from our records. Material changes apply prospectively. Where required by law, we will provide advance notice or obtain consent before beginning a new processing activity that requires consent.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Wrangler Software LLC
2222 W. Grand River Ave, Ste A
Okemos, MI 48864
United States
support@mediacardwrangler.com
mediacardwrangler.com